I will not get into how much I hate Verizon again, but it is enough to say that my feelings toward the company are just get worse and worse. There was a time when I could believe that they were number one in customer service, not because they were good just because they were not down right bad. Now they are down right bad. They discount the phone and then charge you for the upgrade, so if I was a new customer I would have gotten a better deal! So why wait for the upgrade? And I did not upgrade my phone, my husband upgraded his....I will get his old phone, I always get the old phone......
What I want to mention is the great Customer Service at Swimoutlet.com. If you have any interest in swimming you probably have seen their ads on all the webpages you go to. As you might be aware, swim is my life. I don't swim my daughter swims, and she loves it. Now my middle two are swimming and while they don't love it as much they don't complain about having to go, at least not most of the time. Swimming requires equipment like goggles and paddles and fins and bathing suits. This starts to add up so I have been a very thrifty shopper. The first order was at Christmas time and Swimoutlet.com had the best prices for the items I needed so I gave them a shot. I was very happy, not only were the prices the cheapest around but the items came very quick, impressively quick. So when the middle two decided to swim, it was back to Swimoutlet.com and again everything was less expensive and quick. We just placed another order and I was very happy once again. We did a grab bag for a Dolfin swim suit and since we were ordering with others, we had 5 of the same size grab bag. They sent 5 different suits, and the only one that was a little upsetting to the 10 year olds was a pink pumpkin suit....which she says she will wear she just does not like pink.
Now if it was just the ordering and the prices that would be one thing, but any time I have had a problem, question or concern I just hit the chat button and in less then a minute I am chatting with someone who has always been able to quickly and politely answer my questions. They have helped me find the right size suit for my little guy and helped me prepare for returns. Today I chatted because one item I got was starting to rip. The Customer Service rep asked if it would be okay if they sent out a new one. Of course I said yes, and before I could finish the survey, I had an order confirmation telling me it was on its way.
Will this company have my business, of course they will, but what I think is more important for them is that I am telling all of you, and all that I meet, about them. Maybe I will not reach millions of people, but I know I got them one new customer and if she tells some one who tells someone.....well you get the idea.
Let's spread the word, let companies know we have a voice and we can use it. It might be soft and small, but it is powerful.
